Privacy Policy

SKU Compass: Inventory Management Software Privacy Policy

Last Updated: October 2025

SKU Compass (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our SKU Compass Inventory Management Software (“Software”). By using the Software, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

SKU Compass is an inventory forecasting and management platform that integrates with major eCommerce and logistics providers, including:

  • Amazon
  • Shopify
  • Walmart Marketplace
  • WooCommerce
  • ShipStation
  • Extensiv (formerly 3PL Central)
  • and other related fulfillment, shipping, and sales platforms that merchants choose to connect.

2. Information We Collect

When you use the Software, we may collect the following types of information:

2.1. Account Information

When you create an account, we collect your name, email address, password, company name, and other contact information you provide during registration.

2.2. Store and Platform Data

When you connect third-party integrations such as Amazon, Shopify, Walmart, WooCommerce, or ShipStation, we collect information necessary to synchronize and manage your inventory, including but not limited to:

  • Product listings and SKUs
  • Inventory quantities and stock locations
  • Orders, shipments, and returns
  • Sales, pricing, and performance data
  • Warehouse and fulfillment details

This information is accessed through secure APIs provided by these platforms.

2.3. Usage Data

We collect technical and behavioral data about how you use the Software, including IP address, browser type, pages viewed, session duration, and feature usage. This helps us monitor system performance and improve user experience.

3. How We Use Your Information

We use your information for the following purposes:

3.1. To Provide and Maintain the Software

We use your data to deliver real-time inventory analysis, forecasting, and reporting, and to ensure platform integrations (Amazon, Walmart, Shopify, WooCommerce, ShipStation, etc.) function properly.

3.2. To Communicate With You

We may contact you via email to provide account updates, service notices, onboarding instructions, or promotional materials related to SKU Compass.

3.3. To Analyze and Improve Performance

We monitor how users interact with the Software to identify usage trends, detect potential bugs, and enhance functionality.

4. Data Retention and Deletion

We retain your personal and store data as long as your account remains active.
If you disconnect a store or terminate your account, data related to that integration will be removed within 6 months.

Upon written request, we will delete your personal and store data within 7 days in compliance with your “right to be forgotten” under GDPR and similar privacy laws.

5. Data Protection and Security

We employ industry-standard security practices, including:

  • Encrypted storage of sensitive data
  • Limited and role-based access controls
  • Secure API authentication (OAuth 2.0)
  • Regular monitoring and backups

While we take every precaution, no method of transmission or electronic storage is 100% secure.

6. Data Processing and Third-Party Services

We may share your data only with trusted service providers who help us operate the Software (such as hosting, analytics, or email delivery partners). These third parties are contractually obligated to maintain the confidentiality and security of your information.

Third-party integrations, including Amazon, Shopify, Walmart, WooCommerce, and ShipStation, are governed by their own privacy policies. We encourage users to review the policies of each platform they connect to SKU Compass.

We do not sell or lease your data to any third parties.

7. International Data Transfers

SKU Compass operates primarily within the United States. Data may be processed or stored in other regions depending on hosting providers. We comply with applicable data protection laws and maintain safeguards for any cross-border data transfers.

8. Data Breach Notification

In the unlikely event of a data breach, we will promptly notify affected users and relevant authorities as required by applicable law.

9. Children’s Data

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will delete it immediately.

10. Data Access and Portability

Merchants may request access to the data collected through the Software or ask for it to be exported or deleted. To submit such a request, contact our support team at support@skucompass.com.

11. Data Processing Agreements

We maintain data processing agreements (DPAs) with essential partners, such as hosting and infrastructure providers, to ensure compliance with privacy and security requirements.

12. Collection and Use of Customer Order and Product Information

Our Software collects order and product data solely for inventory management purposes. This includes:

  • Product details, SKUs, and pricing
  • Order quantities, dates, and fulfillment status
  • Customer location data (where applicable for fulfillment analysis)

This data helps merchants track inventory movement, forecast future demand, and optimize stock levels.

We follow the principle of data minimization, collecting only what’s necessary for the intended functionality.

13. Compliance With Privacy Laws

We comply with all applicable data protection regulations, including the GDPR, CCPA, and the policies of platforms such as Amazon, Shopify, Walmart, WooCommerce, and ShipStation.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy regularly.

15. Contact Us

If you have questions, concerns, or requests about your data or this Privacy Policy, please contact:

Randy Thebeau
Data Protection Officer
📧 randy@skucompass.com
🌐 https://skucompass.com